Data + Privacy

Please see details of how your data is stored and used below. You can also request copies of your data, or your data to be removed from this store below.

How we store your data

Your data is securely stored and we never store payment details. The below table shows the data we collect and store.

Data stored indefinitely:

  • Ticket Holder Name
  • Ticket Holder Email
  • Ticket Holder Address
  • Ticket Holder Phone Number
  • Cardholder Name
  • Cardholder Email
  • Cardholder Address
  • Cardholder Phone Number
  • Last 4 Card Digits
  • Customer IP
  • Approximate IP Location
  • Some custom data collection fields may also be captured by this store

Data stored temporarily:

  • Cookies + Sessions during checkout (cleared afterwards)
  • Photo ID if required to validate your order - deleted 90 days after the event.
  • Some log files may contain your IP address for up to 180 days.

We ensure all data is securely handled, with any sensitive information encrypted in our secure, managed data centres.

GDPR Data Request

If you would like a copy of all data stored for you, or you would like your data removed/anonymised, please fill out the below form.

Once we receive your request we will contact you within 3 working days to verify your identity and then complete the request.

It's Live Tickets Data Policy

Privacy Policy

This Privacy Policy explains how Lords of Laughter and It's Live Entertainment Ltd ("we", "us", or "our") collect, use, and protect your personal information when you use our websites and attend our events.

1. Information We Collect
We collect personal data such as your name, email address, contact details, and purchase history when you:

  • Buy tickets to our events
  • Sign up to our mailing list
  • Contact us through our forms
  • Interact with our ads

We also automatically collect anonymous technical data, including:

  • IP address
  • Browser type
  • Device type
  • Referral URLs
  • Usage patterns

2. Use of Cookies and Tracking
We use cookies and similar technologies to:

  • Improve website performance and user experience
  • Deliver targeted ads via Facebook Ads and Google Ads
  • Analyse website traffic

You can manage cookie preferences through your browser settings.

3. How We Use Your Information
Your information is used to:

  • Process ticket sales and communicate with you about your order
  • Send you updates, event announcements, and offers (if you opt in)
  • Improve our events and online platforms
  • Track advertising effectiveness via platforms such as Meta (Facebook/Instagram) and Google

4. Sharing Your Information
We do not sell your personal data. We may share it with trusted service providers who help us:

  • Manage email communications (e.g., Brevo)
  • Deliver ads (e.g., Meta, Google)
  • Host and secure our websites

5. Your Rights
You have the right to:

  • Access or correct your data
  • Request deletion of your data
  • Opt-out of marketing emails at any time

6. Data Security
We follow standard industry practices to protect your data using encryption, firewalls, and secure servers.

7. Contact Us
For any data protection or privacy queries, contact:
info@itsliveent.co.uk

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